Patient Engagement Solutions Throughout the Patient's Journey

The Linical Patient Engagement Solutions Team is a valuable tool in proactively managing the patient’s journey throughout the duration of the clinical research program. Our patient engagement services provide many benefits to your clinical trial including enhanced recruitment, retention, compliance, surveillance and safety data collection. As a patient-centric organization, our full-service contact center uses clinically trained specialists who work seamlessly with the clinical sites enrolling patients and the Sponsors or CROs who contract with us. Handling in-bound and out-bound calling from patient screening to patient follow up, Patient Engagement Solutions operates at a fraction of the cost of having clinical site staff handle similar responsibilities.

clinical trial patient engagement

Improving Patient Recruitment & Retention

The Patient Engagement Solutions Team at Linical provides a proven, cost-effective alternative to traditional methods of patient management. From our experience working with hundreds of studies and thousands of patients, we have developed a specialized system for reaching out to patients and keeping them engaged throughout the project life cycle. The result is enhanced patient recruitment and retention. We are here to mitigate enrollment challenges and improve the engagement of patients during the course of the study. An added benefit is increased insights in study-related data, metrics and trends. Learn more about our services and benefits:


The Patient Engagement Solutions Team provides robust patient recruitment capabilities for clinical trials, to get you the right patients in a timely manner. This includes:

  • Patient recruitment plan development, implementation and management
    • Study website, social media and digital marketing management to attract and target patients
    • Site advertising materials including the creation of ads for waiting rooms, etc.
    • Development and implementation of motivational programs (within regulatory guidelines) to promote site participation, strong enrollment and high-performance
    • Patient pooling recruitment strategies to expedite enrollment
  • Patient screening and pre-qualification
  • Reduce site burden
    • Funneling of pre-qualified patients to sites for further screening
    • Warm transfers of pre-qualified subjects to sites
    • Phone and digital records (pre-screening forms)

Retention & Compliance

Once patients are enrolled in the study, the Patient Engagement Solutions Team provides support to improve patient retention and compliance throughout the program’s duration. This includes:

  • Human element
    • Providing consistent human interaction with participating patients enhances compliance and retention
    • Having a human to explain ambiguous or confusing questions to a patient gains better answers and more robust data, therein helping achieve sponsor goals
  • Scheduled patient contact / correspondence to encourage adherence with set study activities
    • Engagement activities are focused on where the patient is in the study life cycle / protocol schedule
    • Outreach to patients is proactive to ensure compliance, maintain interest and reduce research site workload
    • Consistency of outreach messaging to improve patient reported outcomes
  • Compliance management to mitigate drop-out
    • Strategies to enhance data / protocol fidelity
    • Triggered call center activities based on patient engagement or lack thereof
      • If compliance drops below a certain threshold, outreach activity is triggered
      • The activity can vary based on engagement plan and therefore deploy calls, texts, emails, etc. to engage the patient
  • Remote data monitoring / patient tracking
    • Patient Engagement Solutions data helps enable CRAs to remote monitor, therein reducing site visits and associated costs
  • Analytics reporting back to sponsorclinical trial recruitment and compliance
    • Subject outreach tracking
    • Understanding lost to follow-up metrics
    • Subject compliance metrics
    • Subject data trends and patterns
  • Reduce site burden
    • Higher levels of compliance
    • Patient stipend management
    • Better returns on investigator grants

Support for Every Clinical Program & Patient Population

Linical's Patient Engagement Specialists are equipped with robust call management and reporting technology. The Patient Engagement Solutions Team operates out of North America with multi-lingual capabilities and works with programs across global time zones. We have worked on studies spanning a wide range of therapeutic areas and patient populations, and all services are customized for your particular study’s needs. Patient Engagement Solutions supports a full range of study types including:

  • Phase II & III Studies
    • Studies with long-term patient follow-up periods
    • Studies where compliance of a procedure is critical
    • Studies where previously retention has been a problem
  • Phase IV Studies
    • Post-approval safety studies (intervention or observation)
    • Patient market research / marketing driven studies
    • Registries
    • Compliance tracking (patient reported outcomes or caregiver assessments)
  • Surveillance Activities
    • Can support studies with a high volume of patients (i.e. 20,000 patients)
    • Will identify trends in populations and report back to sponsor
    • Risk management support
  • Device Studies
    • Technical and compliance support

The Linical Patient Engagement Solutions Team is adept at supporting a variety of patient populations, including those with specific needs. We tailor our staff to your trial’s specifications, including hiring RNs, psychiatrists, and more. We provide additional staff training for programs with targeted populations including psychiatric, pediatric and geriatric programs.

Learn more about how we can support your project or request a quote on our services.
Contact Us.