Digital Medicine, Telehealth, and SaMD Support

With innovative technology at the forefront of the Clinical Research Industry to enhance patient diversity and patient-centricity, the focus has shifted towards a more virtual and decentralized approach in the R&D space. The Linical Contact Center team is equipped with the tools to streamline these non-traditional clinical trial models. As a partner in clinical innovation and digital medicine, we provide support for project development beyond a physical presence at research sites.

Contact Center Digital Medicine

Service offerings:

Software as a Medical Device (SaMD) Support

The Linical Contact Center Team deploys robust patient recruitment efforts for clinical trials, to get you the right patients in a timely manner.

  • Involved in a US SaMD trial that achieved FDA approval
  • SaMD project management support in both development and commercial spaces
  • Experience in a variety of therapeutic areas with digital implementation processes
  • Secure and validated database customization in line with Sponsor needs


  • Collaborative technology providing a platform for streamlined visits/communications
  • Decentralized clinical trial development and implementation strategy
  • Tailored staff support for project specifications, including RN experience, and oversight
  • Project specific interaction to assist with product adherence and compliance

Technical Support (TEAM)

  • Troubleshooting user issues using client approved materials and guidelines
  • Escalation process development utilizing multiple levels of support with established timelines
  • Resolution responsibilities to provide cohesive end-to-end support for users
  • Quality and comprehensive consumer support to optimize the patient experience

Learn more about how we can support your project or request a quote on our services.
Contact Us.